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The Baldrige National Quality Program

In 1987, the U.S. Congress established the Baldrige National Quality Program to foster Performance Excellence in U.S. businesses. The program is named for Malcolm Baldrige, who served as Secretary of Commerce from 1981 to his death in 1987.

The program establishes a set of criteria that embody the methods utilized by the best performing businesses in the country. There are 7 categories of Criteria which focus on how a company is operated:

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Leadership

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Strategic

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Customer/Market Focus

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Info and Analysis

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Human Resource

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Process Management

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Business Results

Recently, the program was expanded to address 3 overall sets of Criteria to address three different segments:

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Business Criteria

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Education Criteria

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Health Care Criteria

 

The Criteria are the basis for organizational self assessments, for making Awards, and for giving feedback to applicants. In addition, the Criteria have three important roles in strengthening U.S. competitiveness:

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To help improve organizational performance practices, capabilities, and results

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To facilitate communication and sharing of best practices information among U.S. organizations of all types

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To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning

 

The Criteria are designed to help organizations use an aligned approach to organizational performance management that results in:

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delivery of ever-improving value to customers, contributing to marketplace success

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improvement of overall organizational effectiveness and capabilities

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organizational and personal learning

The results have been impressive for companies embracing the Baldrige National Quality Program.

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© 2006 Rocky Mountain Patents, LLC
Last modified:  04/27/2006